FORUM: Complaints - Opportunity or Burden?
View Complaints as an opportunity and use them as such.
Together with you we would like to explore the broader issues of the often unpleasant topic of complaints
Good management of complaints is often not burdened with added costs but instead can bring additional profits!
Through consistent action using the 8D-Process you will achieve high customer loyalty and customer satisfaction:
Identification of immediate steps
Search for and identify the root causes of the complaint
Correct these root causes
Take preventive measures to avoid repetition
To understand customer complaints as an opportunity, and to use it as such, requires that management raise the awareness of customer expectations on all levels, while creating the necessary organizational and data processing support structures.
Together with our partner IBS AG we will open new avenues for a structural introduction to the practical application of the integrated solution, and to the identification of opportunities for further optimization.
We invite you to participate in one of our workshops.